Find answers to the most common hosting and support questions asked by our clients.
WebyStrata.com operates with full transparency and 24×7 expert assistance.
What is included in your hosting plans?
All plans include cPanel, LiteSpeed web server, email, FTP, and Softaculous with 400+ applications pre-installed.
Do you provide free SSL certificates?
Yes, every domain hosted on WebyStrata.com automatically receives a free SSL certificate via Let’s Encrypt.
Can I upgrade or downgrade anytime?
Yes, upgrades or downgrades can be done instantly from your client area without affecting uptime or files.
Are backups included?
We use JetBackup for automated daily and weekly off-site backups, ensuring complete data integrity.
Where are your servers located?
Our infrastructure operates from India, Germany, and the USA to provide low-latency global access.
What uptime is guaranteed?
We maintain a verified uptime SLA of 99.9%, continuously monitored by third-party systems.
Do you offer free migration?
Yes, our administrators handle complete cPanel-to-cPanel migrations free of cost.
Do you offer white-label reseller hosting?
Yes, all reseller and alpha reseller plans include full white-label features with your custom name servers.
Is there any hidden charge?
No hidden costs. All pricing on WebyStrata.com is transparent and final, inclusive of taxes and setup fees.
Are your servers DDoS protected?
Yes. Every server includes Imunify360 WAF and datacenter-level DDoS protection to ensure uptime stability.
How can I contact support?
You can raise a ticket via the client area. Our 24×7 support engineers handle issues promptly and securely.
What is your response time?
Average response time is under 15 minutes, with faster replies for priority tickets and existing clients.
How do I report abuse or spam?
Send your report to abuse@WebyStrata.com. Each case is reviewed by our compliance team within 24 hours.
Do you offer phone or WhatsApp support?
Yes. You can reach us on +91 89854 86690 for general queries. Technical cases must go through tickets for audit tracking.
Do you provide live chat?
Yes, live chat is available 24×7 for pre-sales and billing. Technical queries are routed through tickets for secure handling.
Can I request a refund?
Refunds are available within 7 days of purchase for shared and reseller plans, as per our refund policy.
What happens if I miss payment?
Services are suspended 3 days after due date and terminated 7 days later if payment remains pending.
Can I change my contact details?
Yes. You can update your registered email, phone, or address directly from your client area profile.
Do you provide managed support?
Yes. We offer managed support for VPS and dedicated servers with proactive monitoring and patch management.
Is WebyStrata a legally registered company?
Yes. WebyStrata Cloud Technologies Private Limited is a legally incorporated Private Limited company under the Companies Act, 2013, Government of India.
Our company holds a valid Corporate Identity Number (CIN: U63112AP2026PTC124876), ensuring full legal recognition and compliance.
Do you provide GST invoices for all services?
Yes. We are GST registered and provide proper tax invoices for every transaction. This ensures compliance for businesses and allows clients to claim input tax credits where applicable.
Where is your company located?
Our registered office is located at SLN Prime Towers, Shop No. 7, Nandigama, Andhra Pradesh – 521185, India.
This is our official business address as per government records.
How do you ensure transparency in your services?
We follow a transparent operational model including clear pricing, no hidden charges, defined service policies, and documented terms of service.
All client interactions and billing are handled through structured systems to maintain accountability.
What makes WebyStrata a reliable hosting provider?
Our services are built on performance-optimized infrastructure, continuous server monitoring, and strict operational standards.
We focus on stability, uptime consistency, and professional support to ensure long-term reliability for our clients.
Do you follow legal and compliance standards?
Yes. WebyStrata operates under Indian corporate laws and follows all applicable compliance requirements including company registration, taxation, and service policies.
We maintain proper documentation and verification for all business operations.
